AI design · SNAPSHOT

AI

AI agents are thinking collaborators — and a new type of user. I design the workflows they run, the systems they consume, and the gates that stay human.

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Agentic AI

Agents can take on work autonomously — reasoning, calling tools, multi-tasking, making decisions. My job is designing what that autonomy looks like, and where it stops.

Autonomous Job Application Agent with Claude Cowork

Jun 2026

Claude Cowork × Airtable × Notion · autonomous multi-agent pipeline

  • Architecture: robust AI design with a structured data pipeline, query mechanism, and full agent-loop workflows to autonomously apply for jobs directly from your local machine

  • Execution: autonomous multi-tasking and tool calling, generating full reasoning and decision audit logs at the end of each session

  • Agentic RAG / JIT: optimises the agent’s cognitive load

  • Decision Engine: operates on a “Minimum Viable Context” rubric — the core 3-way decision engine (Apply / Park / Skip)

  • Safety & Control: balances autonomy with HITL escalation gates

AI Architect

Data infrastructure

Query mechanism

Claude Cowork

HITL gates

Decision audit logs

RAG

JIT context

Amy’s Intelligent Agent with Claude Fable 5

Live

  • Live, fully functional AI agent, you can talk to her on this website

  • Deployed and governed with confidence, talk to visitors unsupervised

  • Configured with custom guardrails, rules, and safety gates

  • Built with Claude Code on Fable 5 in under 2 minutes

Amy website chatbot answering a visitor in conversation

AI Architect

AI interface

Claude Code

Claude AI

Design System Component Automation

Mar 2026

Claude Code - Agentic Orchestration - 6 autonomous agents with escalation gates

  • Agentic Framework: architected to automate component generation

  • Multi-Agent Coordination: orchestrated token wiring, variants, and property generation

  • Human-in-the-Loop: experts utilised for escalation and governance

Claude Code

Agentic Framework

Agent Orchestration

AI Governance

HITL gates

Agent Experience (AX) — agents as users

AI agents are a new type of user — with finite context, real constraints, and their own experience of our systems. I've been designing for them as users since early 2026, before the industry had a name for it.

Bilateral pipeline with Claude Code × Figma MCP × Codebase

Mar 2026

Claude Code - Git - Figma MCP - Ratehub

  • Production codebase as the single source of truth

  • Automated token extraction and component generation

  • Bidirectional sync — code ↔ Figma

Claude Code

Figma MCP

Token Pipeline

Bilateral Sync

Design System Component Automation

Mar 2026

Claude Code - Agentic Orchestration - 6 autonomous agents with escalation gates

  • Agentic Framework: architected to automate component generation

  • Multi-Agent Coordination: orchestrated token wiring, variants, and property generation

  • Human-in-the-Loop: experts utilised for escalation and governance

Claude Code

Agentic Framework

Agent Orchestration

AI Governance

HITL gates

Token Management Sandbox

LIVE EXPLORATION

Codebase - Design system - Build live products - designing how agents consume, validate, and sync design tokens.

  • AI agents' needs: agents don't browse a token library the way developers do; they need consumption-ready structure within finite context

  • Just-in-time: Balance progressive disclosure with pre-load the whole systems

  • Governance layer and human-in the loop: When agents become users, the systems they consume have to be governed for them. → Systems Design

Claude Code

Agentic Framework

Agent Orchestration

AI Governance

HITL gates

AI-Human Collaboration

AI agents are a new type of user — with finite context, real constraints, and their own experience of our systems. I've been designing for them as users since early 2026, before the industry had a name for it.

Human-AI Design Team Collaboration Framework

Feb 2026

  • Full workflows for human–AI design teams across real conditions — new product, existing product, flawed or flawless design system

  • Automation Quality Matrix: mapped drift taxation and automation ceilings across 5 scenarios, including 0→1 builds

  • Drift detection, automation ceiling, uncertainty estimation, HITL gates.

  • Two kinds of drift: conformance (output deviates from spec) and ground-truth (the spec itself is wrong). A gate is only real when the human injects what the system can't supply — intent, tolerance, or external ground truth.

AI Governance

Quality Matrix

Drift Analysis

HITL Design

Expertise Mapping

Claude Code agents team

Design Automation Framework & Agentic Governance Framework

Feb 2026

  • Double Diamond Automation: integrated automation into the execution and delivery phases

  • System Maturity Analysis: mapped workflow breakdowns against design system maturity

  • Governance layer: quality matrix, expertise mapping Jr→Staff, escalation ceilings

Agent Workflow Design

Double Diamond

System Maturity

Claude Code agents team

Lean and full brief checklists

Feb 2026

  • Scalable Frameworks: tailored design briefs for lean vs. heavy project scenarios, scaled to a solo designer or a full team.

Agent Workflow Design

Double Diamond

System Maturity

Design Briefs

Claude Code agents team

AI-Powered Products

Not prototypes. Shipped, rated, in market — AI at the core of products real customers use.Same discipline as the Data Intelligence layer below — the mechanism shipped at consumer scale. NIQ runs it at 60B data points.

Xboost – 12 Shopify App Ecosystem (5-Star Rated)

Sept 2024

★★★★★

  • Architected the overarching design system, navigation and UX framework, guiding a junior designer in execution

  • AI-Driven Upsells: leveraged user browsing history to power personalized cart recommendations

  • Automated Workflows: designed review automation with AI moderation and customized fatigue alerts

Ratehub: AI-Powered Card Finder

Dec 2025

  • Designed trust signals — model confidence surfaced at the point of decision.

  • Trust signal design: designed approval-likelihood indicators to surface personalized confidence metrics at the exact point of agent action and decision

  • UX Optimization: improved visual hierarchy to reduce user cognitive load and denial rates, boosting business approval metrics

  • AI Matching: leveraged AI to analyze users’ inputs, matching them with cards most likely to be approved

Foodbit: AI-Powered Restaurant Platform

Jul 2021

  • Core UX Design: architected key interfaces including menu management, category overview and merchant settings

  • Smart Upselling: leveraged AI to recommend profitable menu combinations and automated size upgrades

  • AI Customer Profiling: built systems to log user preferences and feedback for highly personalized marketing and services

Data Intelligence - Enterprise scale

Enterprise-scale data — the foundation modern AI agents rely on.

Data at Enterprise Scale: The Interface Went Conversational, the Mechanism Didn’t

I've managed enterprise-scale data for a decade—ingesting, modeling, and refining it to answer real user questions, carrying context through reports and dashboards, and delivering actionable outputs. Today, that exact sequence is called an agentic loop.

NIQ recently launched Cadence, a system of 19 coordinating agents, sitting directly on this foundation. The interface went conversational and the language changed, but the core mechanism didn’t: the infrastructure I architected is the foundation modern AI agents rely on.

NIQ Intelligence Foundation
60B
daily data points
100+
products
95
countries
The mechanismThe dashboard eraThe agent era
Ingest
Dashboard eraMassive global ingestion, across the full product surface.
Agent eraRetrieval — pulled at the point of need.
Filter & sort
Dashboard eraMulti-layered filtering, driven by the question the user is actually asking.
Agent eraQuery-driven tool calls.
Carry context
Dashboard eraContext held across every report, surface and session.
Agent eraContext persistence across turns — no drop.
Segment & gate
Dashboard eraAccess gating and personalization, per client.
Agent eraPer-user permissioning.
Signal confidence
Dashboard eraBehavior designed for low-confidence, incomplete and ambiguous data.
Agent eraUncertainty signaling.
Surface & export
Dashboard eraDashboards, reports, export to any format.
Agent eraConversational output, hand-off across products.