TRUST INFRASTRUCTURE | HUMAN AI COLLABORATION DESIGN

Hello, I am Amy Ngo

Staff Platform & AI Designer

I build the ecosystems, data models, and agentic workflows that empower both businesses and AI peers to scale with absolute confidence. Whether leveraging massive B2B enterprise-level systems or engineering the critical trust layer between humans and AI, I translate systemic complexity into clear, actionable decisions.

10+ years in, that is still the work I love the most.

CLAUDE AI

Designer

Memeoji

CLAUDE CODE

CLAUDE DESIGN

DATA SPECIALIST

QA Tester

ENGINEER

CLAUDE AI

Designer

Memeoji

CLAUDE CODE

CLAUDE DESIGN

DATA SPECIALIST

QA Tester

ENGINEER

CLAUDE AI

Designer

Memeoji

CLAUDE CODE

CLAUDE DESIGN

DATA SPECIALIST

QA Tester

ENGINEER

CLAUDE AI

Designer

Memeoji

CLAUDE CODE

CLAUDE DESIGN

DATA SPECIALIST

QA Tester

ENGINEER

CLAUDE AI

Designer

Memeoji

CLAUDE CODE

CLAUDE DESIGN

DATA SPECIALIST

QA Tester

ENGINEER

CLAUDE AI

Designer

Memeoji

CLAUDE CODE

CLAUDE DESIGN

DATA SPECIALIST

QA Tester

ENGINEER

CLAUDE AI

Designer

Memeoji

CLAUDE CODE

CLAUDE DESIGN

DATA SPECIALIST

QA Tester

ENGINEER

CLAUDE AI

Designer

Memeoji

CLAUDE CODE

CLAUDE DESIGN

DATA SPECIALIST

QA Tester

ENGINEER

AI Agentic Framework &
Trust Layer

AI is a new type of user with their own constraints and cognitive loads. I design the trust layer between human and AI.

Platform Architect & Systems Governance

I build and govern platform-level systems that every product inherits. I cure broken systems and restore their health and resilience.

  • INGESTING DATA

    Data pipeline architect

  • MODELING DATA

    Custom data filtering and sorting

  • CONTEXT CARRY

    Carrying context across dashboard and reports

  • REPORT SYSTEM

    Displaying data

  • DATA EXTRACTION

    Export data to different format

Enterprise Data & Decision Enablement

I distill dense enterprise data into intuitive interfaces and empower users to make confident decisions in high-stakes environments.

IN THE ERA OF AI

The interface is no longer the moat. The intelligence behind it is.

I design the layer of trust between human and AI

CASE STUDY - AGENTIC DYNAMIC WORKFLOW · RATEHUB INC.

Claude Code's Agentic Workflow - Design System rebuilt from Ratehub codebase

Claude Code's Agentic Workflow - Design System rebuilt from Ratehub codebase

Authored and deployed an agentic workflow alongside Claude Code to reverse-engineer and rebuild the design system directly from the existing codebase. Operating as seamless peers, Claude handles multi-tasking, orchestrating an agent team, reasoning, and tool execution, while I curate the workflow via HITL to ensure a safe, trustworthy outcome.

Authored and deployed an agentic workflow alongside Claude Code to reverse-engineer and rebuild the design system directly from the existing codebase. Operating as seamless peers, Claude handles multi-tasking, orchestrating an agent team, reasoning, and tool execution, while I curate the workflow via HITL to ensure a safe, trustworthy outcome.

Skills authored by Claude CodeAgent team directed by Claude CodeWorkflow architected by AmySeamless human–AI collaboration
Skills authored by Claude CodeAgent team directed by Claude CodeWorkflow architected by AmySeamless human–AI collaboration

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CASE STUDY - ENTERPRISE DESIGN SYSTEM GOVERNANCE · NIQ

Design System - Steering NIQ through Triple Rebrands

Design System - Steering NIQ through Triple Rebrands

Stepping in as Design System Owner, I rescued the NIQ Retail enterprise ecosystem from massive technical debt and WCAG failures. I executed a full system audit, drove the Figma migration off legacy tools, and directly governed 5 of 11 core platform applications to establish a resilient architecture.

Stepping in as Design System Owner, I rescued the NIQ Retail enterprise ecosystem from massive technical debt and WCAG failures. I executed a full system audit, drove the Figma migration off legacy tools, and directly governed 5 of 11 core platform applications to establish a resilient architecture.

CASe STUDY- PLATFORM ARCHITECT · SYSTEMS DESIGN · NIQ

Solving the Spatial Puzzle: Multi-Layered Navigation & Page Structure for 100+ Unified NIQ Products

Solving the Spatial Puzzle: Multi-Layered Navigation & Page Structure for 100+ Unified NIQ Products

Solving complex spatial puzzles under extreme system constraints: Architected the 5-year north-star navigation and information architecture for a unified platform of 100+ enterprise products. Powering 23,000 B2B clients across 95 countries—including Walmart, Loblaws, and P&G—this is the resilient infrastructure governing an enormous surface area. I designed the wires behind the wall: one coherent system operating at true global scale.

Solving complex spatial puzzles under extreme system constraints: Architected the 5-year north-star navigation and information architecture for a unified platform of 100+ enterprise products. Powering 23,000 B2B clients across 95 countries—including Walmart, Loblaws, and P&G—this is the resilient infrastructure governing an enormous surface area. I designed the wires behind the wall: one coherent system operating at true global scale.

CASE STUDY: AI-POWERED PRODUCTS · DATA INTELLIGENCE· NIQ

Actionable Retail Intelligence: NIQ Dashboard Leakage Tree - 5-level drilled down funnel to prevent loss, with Confidence Indicator, Citation and Smart Alerts

Actionable Retail Intelligence: NIQ Dashboard Leakage Tree - 5-level drilled down funnel to prevent loss, with Confidence Indicator, Citation and Smart Alerts

Architect a trustworthy Vantage view for the NIQ Retail Dashboard — leveraging a 5-level leakage tree drill-down to translate performance insights into actionable strategy. Built an intelligent workflow using progressive disclosure, seamlessly embedding foundational AI UX patterns—transparent confidence levels, verifiable data citations, proactive rule-based alerts, and conversational language—to reduce cognitive load and drive confident decision-making.

Architect a trustworthy Vantage view for the NIQ Retail Dashboard — leveraging a 5-level leakage tree drill-down to translate performance insights into actionable strategy. Built an intelligent workflow using progressive disclosure, seamlessly embedding foundational AI UX patterns—transparent confidence levels, verifiable data citations, proactive rule-based alerts, and conversational language—to reduce cognitive load and drive confident decision-making.