AI AX SystemS DESIGN

Hello, I am Amy Ngo

Staff Systems & AI Designer

I design enterprise-level infrastructures and the foundational workflows that modern AI agents rely on. Whether scaling massive B2B data ecosystems or engineering the critical trust layer between humans and AI, I translate systemic complexity into clear, actionable decisions.

10+ years in, that is still the work I love the most.

CLAUDE AI

Designer

CLAUDE CODE

CLAUDE DESIGN

DATA SPECIALIST

QA Tester

ENGINEER

CLAUDE AI

Designer

CLAUDE CODE

CLAUDE DESIGN

DATA SPECIALIST

QA Tester

ENGINEER

CLAUDE AI

Designer

CLAUDE CODE

CLAUDE DESIGN

DATA SPECIALIST

QA Tester

ENGINEER

CLAUDE AI

Designer

CLAUDE CODE

CLAUDE DESIGN

DATA SPECIALIST

QA Tester

ENGINEER

CLAUDE AI

Designer

CLAUDE CODE

CLAUDE DESIGN

DATA SPECIALIST

QA Tester

ENGINEER

CLAUDE AI

Designer

CLAUDE CODE

CLAUDE DESIGN

DATA SPECIALIST

QA Tester

ENGINEER

CLAUDE AI

Designer

CLAUDE CODE

CLAUDE DESIGN

DATA SPECIALIST

QA Tester

ENGINEER

CLAUDE AI

Designer

CLAUDE CODE

CLAUDE DESIGN

DATA SPECIALIST

QA Tester

ENGINEER

AI UX & Agentic Trust Layer

AI is a new type of user with their own constraints and cognitive loads. I design the trust layer between human and AI.

Platform Architect & Systems Governance

I build and govern systems at enterprise scale. I cure broken systems and restore their health and resilience.

INGESTING DATA
Data pipeline architect
MODELING DATA
Custom data filtering and sorting
CONTEXT CARRY
Carrying context across dashboard and reports
REPORT SYSTEM
Displaying data
DATA EXTRACTION
Export data to different format

Enterprise Data & Decision Enablement

I distill dense enterprise data into intuitive interfaces and empower users to make confident decisions in high-stakes environments.

IN THE ERA OF AI

The interface is no longer the moat. The intelligence behind it is.

I design the layer of trust between human and AI

AGENTIC DYNAMIC WORKFLOW · RATEHUB INC.

Claude Code's Dynamic Workflow - Design System rebuilt from Ratehub codebase

Deployed an agentic workflow alongside Claude Code to reverse-engineer and rebuild the design system directly from the existing codebase. Operating as seamless peers, Claude handles multi-tasking, reasoning, and tool execution, while I curate the workflow via HITL to ensure a safe, trustworthy outcome.

Skills authored by Claude CodeAgent team directed by Claude CodeWorkflow architected by AmySeamless human–AI collaboration

Skills authored by Claude CodeAgent team directed by Claude CodeWorkflow architected by AmySeamless human–AI collaboration

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ENTERPRISE DESIGN SYSTEM GOVERNANCE · NIQ

Steering NIQ through a Double Rebrand

Stepping in as Design System Owner, I rescued the enterprise ecosystem from massive technical debt and WCAG failures. I executed a full system audit, drove the Figma migration off legacy tools, and directly governed 5 of 11 core platform modules to establish a resilient architecture.

PLATFORM ARCHITECT · SYSTEMS DESIGN · NIQ

NIQ Platform Navigation Architect

Architected the 5-year north-star navigation and information architecture for a unified platform of 100+ enterprise products. Powering 23,000 B2B clients across 95 countries—including Walmart, Loblaws, and P&G—this is the resilient infrastructure governing an enormous surface area. I designed the wires behind the wall: one coherent system operating at true global scale.

AI-POWERED PRODUCTS · DATA INTELLIGTENCE· NIQ

AI-Powered NIQ Retail Segmentation & Personalization

Architected AI-driven segmentation and personalization module for NIQ Retail Platform. By automating complex data through seamless workflows, I enabled clients to tailor individualized experiences at scale—driving a 25% lift in product content and offer programs.